Exchange / Returns
Policy & Process
Here at Trendyz, we want you to be 100% happy with your order. If you're not satisfied with your purchase, for any reason, please return the item(s) for an exchange or refund. However, all limited edition apparel or custom print order are not returnable. But all others return must be made within 30 days of receiving your order. We don't accept returns or exchanges after the 30-day period. All returned items must be in the original condition you received them in. We do NOT accept used, blemished items for return or exchange. Note that the shipping fee is not refundable.
Here're the process:
Step 1: Requests RMA via Customer Contact page, along with your order info.
Step 2: After receiving RMA from us, please package the item(s) and return the package following the instruction in our email
Step 3: Waits for the return process. This period can takes up to 1-2 weeks including transit time. We are not responsible for item lost in transit, please send your return with an insured courier, preferable one with a tracking number.